Background

Privacy Policy

Privacy Policy

Introduction

Pylon One respects your privacy and is committed to protecting your personal data. This privacy notice will; inform you about how we use and look after your personal data when you visit our website and when we provide our services to you regardless of where you visit from and tell you about your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Pylon One Limited collects and processes your personal data through all your engagements with us, when using our services, and use of this website, including any data you may provide when you sign up to our services, our newsletters or request information about other services from Pylon One.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data Controller

Pylon One Limited is the controller and responsible for your personal data (collectively referred to as "Company Name Limited", “XXX”, ”Company Name”, "we", "us" or "our" in this privacy notice).

You have the right to make a complaint at any time to the competent supervisory authority for data protection issues. In the UK, this is the Information Commissioner’s Office (ICO). Contact details can be found at www.ico.org.

At Pylon One we would, however, appreciate the chance to understand and address your concerns before you approach the competent supervisory authority so please contact us in the first instance. Email pylon@pylonone.com

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 14th May 2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed, i.e. aggregated or anonymous data).

For clients and users of our products and services, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data includes - first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes - billing address, delivery address, email address and telephone numbers.
  • Financial Data includes - bank account details.
  • Transaction Data includes - details about payments to and from you and other details of services you have purchased from us.
  • Technical Data includes - internet protocol (IP) address, your login data, browser type, language and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and our services.
  • Profile Data includes - your username and password, services purchased by you, your interests, preferences, feedback.
  • Usage Data includes - information about how you use our website, services.
  • Marketing and Communications Data - includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms, agreements or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you

o   Apply for our services;

o   Enter into an agreement with us;

o   Subscribe to our service or publications;

o   Give us some feedback.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, [server logs] and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

a) Analytics providers such as Google based outside the EU;

b) Credit and reference checking agencies

c) Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data for the purposes we communicate to you and when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform specific actions in support of the contract we are about to enter into or have entered into with our clients, partners and third parties.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • To inform you of relevant activities and services from Pylon One and our key partners.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at pylon@pylonone.com

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.